Cookie Policy

1. Introduction

This Cookie Policy explains how Fenloz ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website at fenloz.com and use our services (collectively, the "Service").

This policy provides detailed information about the types of cookies we use, why we use them, and how you can control them. By using our Service, you consent to the use of cookies as described in this policy.

This Cookie Policy should be read in conjunction with our Privacy Policy and Terms of Service.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies allow websites to:

• Remember your preferences and settings
• Improve your user experience
• Analyze how you use the website
• Provide personalized content and advertising
• Enable certain features to function

3. Types of Cookies We Use

We use different types of cookies on our Service:

3.1 Essential Cookies (Strictly Necessary)

These cookies are necessary for the Service to function and cannot be switched off. They enable core functionality such as:

• Authentication: Remember that you're logged in as you navigate the site
• Security: Protect against security threats like CSRF attacks
• Session Management: Keep your session active and secure
• Load Balancing: Distribute requests across our servers

3.2 Functional Cookies

These cookies enable enhanced functionality and personalization:

• Preferences: Remember your language, timezone, and display settings
• Theme: Store your dark/light mode preference
• Dashboard Layout: Remember your customized dashboard configuration
• Notification Settings: Remember your notification preferences

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our Service:

• Google Analytics: Track page views, sessions, and user behavior
• Mixpanel: Analyze feature usage and user journeys
• Performance Monitoring: Measure page load times and errors
• A/B Testing: Test different versions of features

3.4 Marketing/Advertising Cookies

These cookies are used to deliver relevant advertisements and track campaign effectiveness:

• Retargeting: Show you relevant ads on other websites
• Campaign Tracking: Measure the effectiveness of our marketing campaigns
• Social Media: Enable sharing and track social media interactions
• Conversion Tracking: Track when you sign up or make a purchase

3.5 Social Media Cookies

These cookies are set by social media services we have integrated:

• Enable social sharing buttons
• Track social media referrals
• Show personalized content from social platforms

4. First-Party vs. Third-Party Cookies

4.1 First-Party Cookies

These are cookies set directly by Fenloz on your device. We have full control over these cookies and the data they collect.

4.2 Third-Party Cookies

These are cookies set by third-party services we use, such as:

• Google Analytics: Web analytics
• Mixpanel: Product analytics
• Facebook Pixel: Advertising and retargeting
• Google Ads: Advertising tracking
• Stripe: Payment processing
• Intercom: Customer support chat

Third-party cookies are subject to the privacy policies of these third parties, which we encourage you to review.

5. Session vs. Persistent Cookies

5.1 Session Cookies

These temporary cookies are deleted when you close your browser. They are typically used for:

• Maintaining your login session
• Remembering items in your cart
• Tracking your navigation within a session

5.2 Persistent Cookies

These cookies remain on your device until they expire or you delete them. They are used for:

• Remembering your preferences
• Analytics and performance tracking
• Advertising and retargeting

Our persistent cookies typically expire after periods ranging from 30 days to 2 years, depending on their purpose.

6. Other Tracking Technologies

In addition to cookies, we use other tracking technologies:

6.1 Web Beacons (Pixels)

Small graphic images embedded in web pages or emails that track:

• Whether you have viewed a specific page
• Email open rates and click-through rates
• The time and date of viewing

6.2 Local Storage

HTML5 local storage allows us to store larger amounts of data locally:

• Cache application data for faster performance
• Store your preferences and settings
• Enable offline functionality

6.3 Device Fingerprinting

We may collect device information for security and fraud prevention:

• Browser type and version
• Operating system
• Screen resolution
• Time zone
• Installed plugins

6.4 Server Logs

Our servers automatically record information when you use our Service:

• IP address
• Request URLs
• Referrer information
• Timestamps
• Error logs

7. How We Use Cookies

We use cookies for the following purposes:

7.1 Essential Operations

• Authenticate users and maintain login sessions
• Prevent fraudulent activity and enhance security
• Remember your consent choices
• Enable core functionality of the Service

7.2 Performance and Analytics

• Understand how users interact with our Service
• Identify popular features and content
• Detect and diagnose technical errors
• Measure and improve performance
• Test new features and functionality

7.3 Personalization

• Remember your preferences and settings
• Provide customized content and recommendations
• Display relevant features based on your usage
• Tailor the user interface to your needs

7.4 Marketing and Advertising

• Deliver relevant advertisements
• Measure advertising effectiveness
• Retarget visitors who have shown interest
• Track conversions and ROI
• Prevent showing the same ad repeatedly

8. How to Manage Cookies

You have several options to control and manage cookies:

8.1 Cookie Consent Banner

When you first visit our site, you'll see a cookie consent banner where you can:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences by category

You can change your preferences at any time through the cookie settings link in our footer.

8.2 Browser Settings

Most browsers allow you to control cookies through their settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Cookies and site permissions → Manage and delete cookies

Note: Blocking essential cookies may prevent the Service from functioning properly.

8.3 Opt-Out Tools

You can opt out of specific types of tracking:

• Google Analytics: Browser Opt-out Add-on
• Advertising: Digital Advertising Alliance Opt-Out
• Network Advertising: NAI Opt-Out
• Facebook: Ad Settings in your Facebook account

8.4 Mobile Device Settings

For mobile devices:

• iOS: Settings → Privacy → Tracking → Disable "Allow Apps to Request to Track"
• Android: Settings → Google → Ads → Reset advertising ID or Opt out of personalization

8.5 Do Not Track

Some browsers have a "Do Not Track" (DNT) feature. While we respect your preferences, there is no uniform standard for responding to DNT signals. We recommend using the cookie management options described above.

9. Impact of Disabling Cookies

If you disable or refuse cookies, some parts of our Service may not function properly:

• You may not be able to log in or stay logged in
• Your preferences and settings will not be saved
• Some features may not work as expected
• Page load times may be slower
• You may see less relevant content and advertising

Essential cookies cannot be disabled as they are necessary for the Service to function.

10. Third-Party Cookies and Links

Our Service may contain links to third-party websites and services. When you click these links, those third parties may place their own cookies on your device.

We are not responsible for the cookie practices of third parties. We encourage you to review their cookie policies:

• Google Cookie Policy
• Facebook Cookie Policy
• Stripe Cookie Policy
• Mixpanel Privacy Policy

11. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in our use of cookies
• New tracking technologies
• Legal or regulatory requirements
• Changes to third-party services

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through a prominent notice on our Service
• Request your consent again if required by law

12. Regional Cookie Requirements

12.1 European Union (GDPR & ePrivacy)

If you are in the EU/EEA:

• We obtain your explicit consent before placing non-essential cookies
• You can withdraw consent at any time
• You have the right to object to profiling and automated decision-making

12.2 California (CCPA/CPRA)

California residents have additional rights:

• Right to know what information is collected via cookies
• Right to opt-out of the "sale" of personal information (we do not sell)
• Right to non-discrimination for exercising your rights

12.3 Other Jurisdictions

We comply with applicable cookie laws in all jurisdictions where we operate, including UK, Australia, Canada, and Brazil.

13. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

14. Detailed Cookie List

Below is a list of cookies we use on our Service: