Terms of Service

1. Acceptance of Terms

Welcome to Fenloz! These Terms of Service ("Terms") govern your access to and use of Fenloz's website, applications, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully before using our Service. If you do not agree to these Terms, you must not access or use the Service.

By creating an account or using Fenloz, you represent that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• You will comply with all applicable laws and regulations
• All information you provide is accurate, current, and complete

2. Description of Service

Fenloz is a comprehensive social media management and lead generation platform that provides:

• Lead Magnet Creation: Tools to create, customize, and manage lead magnets
• Form Builder: Drag-and-drop form creation and management
• Instagram Management: Content publishing, message management, comment moderation, and analytics
• Facebook Management: Page management, messaging, and content scheduling
• AI-Powered Chatbot: Automated responses and conversation management
• Analytics and Insights: Performance tracking and reporting
• Integration Tools: Third-party integrations and webhooks

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.

3. Account Registration and Security

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities under your account

3.2 Account Eligibility

• You must be at least 18 years old to create an account
• One person or entity may not maintain multiple accounts
• You must be a human; accounts created by bots or automated methods are prohibited

3.3 Account Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms or our policies
• You engage in fraudulent, abusive, or illegal activities
• Your account remains inactive for an extended period
• We are required to do so by law

4. Social Media Platform Integration

4.1 Instagram and Facebook Integration

When you connect your Instagram or Facebook accounts to Fenloz:

• You grant Fenloz permission to access your accounts as specified in the authorization flow
• You must have authorization to connect and manage the social media accounts
• You are responsible for compliance with Instagram and Facebook's terms of service
• Only Instagram Professional (Business or Creator) accounts can be connected
• You can revoke access at any time through your account settings

4.2 Third-Party Platform Compliance

You acknowledge and agree that:

• Your use of social media features is subject to the respective platform's terms and policies
• Meta (Instagram/Facebook) Platform Terms and Developer Policies apply
• Changes to third-party platform policies may affect Service functionality
• We are not responsible for actions taken by third-party platforms
• Violations of third-party terms may result in termination of your Fenloz account

4.3 Automated Messaging

When using our AI-powered chatbot features:

• You must comply with all applicable laws regarding automated messaging
• You must disclose to users when they are interacting with an automated system (where required by law)
• You must not use automation for spam, harassment, or deceptive practices
• You must provide a clear path for users to reach a human agent
• You are responsible for the content of all automated messages

5. Subscription and Payment Terms

5.1 Subscription Plans

Fenloz offers various subscription plans with different features and pricing. By subscribing:

• You agree to pay all fees associated with your chosen plan
• Subscription fees are billed in advance on a recurring basis (monthly or annually)
• All fees are non-refundable except as required by law or as explicitly stated
• Prices are subject to change with 30 days' notice

5.2 Billing and Payment

• You authorize us to charge your payment method for all fees
• You must provide current, complete, and accurate billing information
• You must promptly update payment information if it changes
• Failed payments may result in service suspension or termination
• You are responsible for all taxes associated with your subscription

5.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. You can cancel anytime through your account settings.

5.4 Free Trial

If you sign up for a free trial:

• The trial period duration will be clearly specified
• You may cancel anytime during the trial without charge
• After the trial, you will be automatically charged unless you cancel
• Only one free trial per user or organization

5.5 Refunds

Refunds are generally not provided except:

• As required by law in your jurisdiction
• In cases of billing errors or duplicate charges
• At our sole discretion for exceptional circumstances

6. User Content and Conduct

6.1 Your Content

You retain ownership of all content you create, upload, or share through the Service ("User Content"). By using the Service, you grant Fenloz:

• A worldwide, non-exclusive, royalty-free license to use, store, and display your User Content solely to provide the Service
• Permission to access your social media content as necessary to provide features
• The right to use aggregated, anonymized data for analytics and improvement

6.2 Content Responsibility

You are solely responsible for your User Content and represent that:

• You own or have the necessary rights to all User Content
• Your User Content does not violate any laws or third-party rights
• Your User Content does not contain harmful, offensive, or illegal material
• You will comply with all applicable laws and platform policies

6.3 Prohibited Conduct

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Post spam, malware, or malicious content
• Engage in harassment, bullying, or hate speech
• Impersonate others or misrepresent your identity
• Attempt to hack, disrupt, or gain unauthorized access to the Service
• Use the Service for illegal activities or fraud
• Scrape, crawl, or harvest data from the Service
• Reverse engineer or attempt to extract source code
• Use the Service to send unsolicited communications
• Circumvent usage limits or restrictions
• Create accounts through automated means

6.4 Content Moderation

We reserve the right, but not the obligation, to:

• Monitor and review User Content
• Remove or refuse to display User Content that violates these Terms
• Suspend or terminate accounts that violate these Terms
• Report illegal activities to law enforcement

7. Intellectual Property Rights

7.1 Fenloz's Intellectual Property

The Service and all content, features, and functionality (excluding User Content) are owned by Fenloz and protected by copyright, trademark, and other intellectual property laws. This includes:

• Software, code, and technology
• Design, graphics, and user interface
• Trademarks, logos, and branding
• Documentation and content

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with these Terms.

7.3 Restrictions

You may not:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble the Service
• Remove or alter any proprietary notices
• Use Fenloz trademarks without written permission
• Frame or mirror any part of the Service

7.4 DMCA and Copyright Complaints

If you believe content on our Service infringes your copyright, please contact us at admin@fenloz.com with:

• Description of the copyrighted work
• Location of the infringing material
• Your contact information
• A statement of good faith belief
• A statement of accuracy under penalty of perjury
• Physical or electronic signature

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you acknowledge that:

• You have read and understood our Privacy Policy
• You consent to the collection and use of information as described
• You are responsible for protecting your account credentials
• You will not share your account access with others

9. Disclaimers and Warranties

9.1 "As Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties regarding accuracy, reliability, or availability
• Warranties that the Service will be uninterrupted, secure, or error-free
• Warranties regarding results or outcomes

9.2 Third-Party Services

We are not responsible for:

• Actions, policies, or changes by Instagram, Facebook, or other third-party platforms
• Interruptions or changes to third-party APIs
• Content, accuracy, or reliability of third-party services
• Data loss due to third-party platform issues

9.3 No Guarantees

We do not guarantee that:

• The Service will meet your specific requirements
• The Service will achieve any particular results
• Automated features will always perform as expected
• Your social media metrics will improve

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• FENLOZ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• THIS INCLUDES LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO FENLOZ IN THE PAST 12 MONTHS, OR $100, WHICHEVER IS GREATER
• THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, ETC.)

Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Fenloz, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any third-party rights (including intellectual property rights)
• Your User Content
• Your violation of any laws or regulations
• Your use of social media automation features

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before filing a claim, you agree to contact us at admin@fenloz.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 60 days.

12.2 Binding Arbitration

If informal resolution fails, you agree that disputes will be resolved through binding arbitration rather than in court, except as specified below. Arbitration is more informal than a lawsuit and uses a neutral arbitrator instead of a judge or jury.

12.3 Exceptions

Either party may seek relief in small claims court or seek injunctive relief in court for intellectual property infringement or misuse.

12.4 Class Action Waiver

You agree that disputes will be resolved on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in [Your Jurisdiction], and you consent to personal jurisdiction in such courts.

14. Changes to These Terms

We may modify these Terms at any time. If we make material changes, we will:

• Update the "Last Updated" date at the top of these Terms
• Notify you via email or through the Service
• Provide at least 30 days' notice for significant changes

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and cancel your account.

15. Termination

15.1 Termination by You

You may cancel your account at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period.

15.2 Termination by Us

We may suspend or terminate your access immediately, without prior notice or liability, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Extended inactivity
• At our sole discretion

15.3 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases
• You will no longer have access to your account or data
• We may delete your data in accordance with our data retention policy
• You remain liable for any outstanding fees
• Provisions that should survive termination will continue to apply

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Fenloz.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

16.5 Force Majeure

We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

16.6 Survival

Provisions that by their nature should survive termination shall survive, including but not limited to: ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

17. Contact Information

If you have any questions about these Terms, please contact us:

18. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE SERVICE.